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Privacy Policy K. G. Builders/BSM is dedicated to the fundamentals of
protecting your privacy on the Internet.
If and when we collect information on web pages visitors access or visit, this
information is aggregated to measure number of visits, average time spent on the
site, pages viewed, etc. K. G. Builders/BSM uses this information to measure
usage and improve the content of our site.
When we also collect information (via online forms) it is for the purpose of
attracting and communicating with clients, partners, and other interested
parties.
Information collected by our site is not shared with other organizations.
All pages on this
site are Copyright 2004, K. G. Builders, LLC., website and connectivity issues
should be reported to the webmaster.
Web Site Trouble Shooter
I'm
Having Trouble Connecting Or The Site Is Very Slow
Are My Connections OK?
What About My Modem
Is My Browser OK?
I Am Having Trouble Using AOL?
I Am Still Having Problems?
I'm Having Trouble
Connecting Or The Site Is Very Slow. . .
K. G. Builders/BSM makes every attempt to make your visit to this site a pleasant
and easy experience.
If you are having problems there may be several reasons why this is happening that
may not be related
to this site. The following are some suggestions to help you make your visit to this and other sites a more pleasurable
experience.
Check Your Settings....
If you are using older operating systems, such as Windows 95
or earlier, you may find problems when surfing the web and placing
orders online or other database driven functions. We
suggest that you
Do
Not Use AOL or Netscape while visiting this
site, although all functions should work with Netscape version 6 or higher.
Try and limit the number of windows (or different web sites and email programs) that you have open at the same
time, as well as and/or downloads or uploads going on in the background, this will "eat" your bandwidth.
Your temporary internet files folder may be too full or cache folder is too full, try clearing them.
If you are using a Pentium 133 or lower, this will affect your web speed, as well as the amount of RAM and Hard
Disk size on your computer.
Check Your Connections....
First... if possible, connect to this site (and others) using a high speed DSL line or cable modem.
If that is not possible and you are connecting to the internet with a modem, you may not be connected at 56K, even
if you have a 56K modem, most dial-up connections never reach a 56K rate, check your actual connection speed by
double clicking on your connection in the system tray. Sometimes hanging up and re-connecting to your ISP
will improve your connection speed.
Try to get a handle on the state of your phone line connection. Test the line for noise, try hooking into a different
phone outlet, new cords? from the computer to the phone outlet. What happens if you fax something to or from your
computer? What happens if you call another computer and send a file?
Check with your ISP (Internet Service Provider). Can you try a different access number? Try a free trial through
another ISP that uses different browser software and would have a different access number, to see if the connection
process improves. Many ISP's experience slower service when many people are connected at the same time.
The time of day and amount of traffic on the web can significantly affect your speed, particularly if you are connecting
through a large ISP such as AOL.
If you are using AOL
and are experiencing problems, try opening an
Internet Explorer Browser
after connecting to
AOL, and accessing the site using the Internet Explorer Browser.
Some functions on this site
may not work properly using AOL Browsers, or older versions (version 5 and under) of
Netscape Navigator.
Check Your Modem....
Check your modem configuration and if the line "only connect at this speed" is checked, Uncheck it, then
run the speed up to 115,xxxbps, or raise this setting to maximum. Update your modems driver/firmware if possible.
Check with you ISP and see if your dial-up connection settings can be configured better for their setups.
How Should Your Browser
Be Set?
The
K. G. Builders/BSM site has been optimized and performs the best with Microsoft
Internet Explorer version 5 or higher. We recommend updating your browser as the new updates are released. Your
browser should be set to Medium size fonts and the font setting should be set to use "Verdana" or "Arial",
and should be "Java Enabled".
For best viewing we recommend your browser be set to a minimum of 800x600 with medium size fonts, and be running
at 256 color or higher ("High
Color" or "True Color" is preferred. You should run your browser maximized for best viewing and navigation.
To check your browser info in
Internet Explorer, click on
"help" and then on "about".
Cookies should be enabled
in your browser settings.
Are You Using AOL?
If you are an AOL user and are experiencing problems logging in or accessing functions
on this site.....
If you are using AOL as your
"Dial-UP" and must connect to
the internet on your modem via
AOL, please open a
Microsoft
Internet Explorer Browser after connecting to AOL, and accessing the site using the Internet Explorer
Browser. Internet Explorer
should already be loaded on your
PC.
Some login functions as well as other java script and database functions on this site
will not work properly using AOL.
I Am Still Having Problems, Could The Problem Be
This Site?....
Yes it is possible that the problem your are having is related
to this site, all sites occasionally have problems, and at times you may experience a connection problem if the
site is in the process of being updated. However, we have found that most access problems are related to
the visitor's (or the visitor's ISP)
settings and connections.
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